Frequently Asked Questions

  • Miller Mobility partners closely with IRIS, CLTS, Wisconsin Department of Health Services (WDHS), and the ADRC to help customers access the mobility equipment and home‑safety products they need through state-supported programs. We provide detailed quotes, coordinate directly with program staff or case managers, and ensure all required documentation is completed correctly. Once authorization is approved, we handle delivery, installation, and any follow‑up service needed.

    These partnerships make it easier for customers to receive essential equipment without navigating the process alone.

    • IRIS Support — Assistance with participant-directed services, quotes, and approvals.

    • WDHS Coordination — Support for state-funded equipment needs and documentation.

    • ADRC Assistance — Guidance for seniors and adults with disabilities seeking mobility solutions.

    • CLTS — supports children with disabilities who need equipment to stay safe, independent, and supported at home.

  • No — Miller Mobility cannot bill Medicare, Medicaid, or private insurance for any equipment or services. These programs and insurers require specific contracted suppliers and national billing agreements that we do not participate in, so we are unable to submit claims or process coverage through any insurance provider.

    Additionally, stairlifts and most mobility scooters and power wheelchairs are not covered by Medicare, even when purchased through approved suppliers. Medicare typically only covers equipment when it meets strict medical necessity criteria, is used inside the home, and is supplied through a contracted DME provider. Because most scooters and many power wheelchairs are considered “community mobility” devices, they fall outside Medicare’s coverage rules.

    Many customers instead use programs such as IRIS, CLTS, iLife, ILSP, and ADRC for funding. We provide quotes, documentation, and support for these programs to make the approval process as smooth as possible.

  • No — you do not need an appointment to test‑drive equipment at Miller Mobility. Customers are welcome to stop in anytime during our showroom hours (9-5 M-F, Sat 10-2) to try scooters, power wheelchairs, lift chairs, and other mobility products. If you prefer a scheduled time or need extra assistance, we’re always happy to set that up, but it’s not required.

  • We keep a wide range of our best‑selling scooters, power wheelchairs, lift chairs, rollators, and other mobility products available for hands‑on testing. While we stock many models, we can’t carry every scooter or power wheelchair on the market. If you’re looking for something specific, feel free to give us a call and we’ll be happy to check current showroom availability.

    Our goal is to make sure you can try equipment in person, compare sizes and features, and find the right fit — whether it’s something we have on the floor or a model we can order for you.

  • Yes — Miller Mobility offers in‑home assessments for equipment that requires accurate measurements, proper placement, or a home‑specific evaluation. This includes stairlifts, ramps, and other mobility or safety products. During the visit, our team checks doorway widths, room layout, stairway structure, and any safety considerations to make sure the equipment will fit and function correctly in your home.

    In‑home assessments help us recommend the right product the first time, avoid installation issues, and ensure you get a solution that truly meets your needs. If you’d like to schedule a visit, just give us a call — we’re happy to help.

  • Yes — Miller Mobility provides professional delivery and installation for most equipment we sell. Our team ensures your product is set up correctly, safely, and exactly where you need it. This includes stairlifts, ramps, lift chairs, hospital beds, scooters, power wheelchairs, and other mobility or home‑safety equipment.

    We handle everything from bringing the equipment into your home to completing the full installation and making sure you understand how to use it. For smaller items, we also offer simple drop‑off delivery.

    If you have questions about delivery fees, scheduling, or installation requirements, feel free to call us — we’re always happy to help.

  • Yes — Miller Mobility repairs equipment regardless of where it was purchased. Whether your scooter, power wheelchair, lift chair, stairlift, or other mobility device came from us or another supplier, our technicians can diagnose the issue, provide a repair quote, and get your equipment working again.

    We service most major brands and models, and we offer both in‑shop and in‑home repair options depending on the type of equipment. If you’re unsure whether your product is something we can fix, just give us a call — we’re always happy to check.

  • Miller Mobility has been proudly serving Wisconsin since 2004. As a family‑owned business, we’ve built our reputation on reliable service, quality equipment, and hands‑on support for our customers and their families.

    We currently only have one location in Oconomowoc.

  • Miller Mobility proudly serves most of Southeast and South‑Central Wisconsin, providing both in‑home service and in‑home assessments within our coverage area. Customers outside this radius are always welcome to visit our showroom.

    Major cities we serve include Milwaukee, Kenosha, Racine, Waukesha, Madison, Green Bay, Sheboygan, Oshkosh, Appleton, and Fond du Lac. We also support many surrounding communities throughout Waukesha County, Milwaukee County, Jefferson County, Dodge County, and beyond.

    If you’re unsure whether your location is within our service area, just give us a call — we’re happy to check.